At Wander Home Chronicles, our mission is to provide exceptional products and services to our valued customers. We take pride in curating content and experiences that inspire and enrich your life. However, we understand that situations may occur where you find yourself in need of a refund. Your satisfaction is paramount to us, and we are committed to addressing any concerns you may have promptly and fairly.
We believe transparency is key in fostering trust between us and our customers. Therefore,we have developed this comprehensive refund policy to outline your rights and obligations when it comes to requesting a refund. We encourage you to carefully review the following policy to understand the process and criteria for obtaining a refund.
Eligibility for Refund:
Refunds are available for products or services purchased directly through the Wander Home Chronicles website. To be eligible for a refund, you must adhere to the following criteria:
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- Refunds are only available for products or services purchased directly through the Wander Home Chronicles website.
- Refunds are not applicable for services that have already been rendered or products that have been consumed/downloaded, except where prohibited by law.
- Your refund request must be submitted within 7 days of the original purchase date.
- Refunds for sponsored content placements or paid advertising services will be considered only if they are deemed to be in direct violation of the terms and conditions outlined in our agreement or if there has been a misuse of the provided services.
Circumstances for Refund:
You may be eligible for a refund under the following circumstances:
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- Product/Service Defect: If the product or service you purchased is defective, unusable, or significantly different from what was advertised.
- Unauthorized Charges: If you notice unauthorized charges on your credit card or payment account related to your Wander Home Chronicles purchase.
- Double Billing: If you were accidentally billed twice for the same product or service.
Refund Process:
We have streamlined our refund process to ensure efficiency and clarity for our customers:
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- To request a refund, please contact our dedicated customer support team and provide the necessary details, including your name, contact information, order number, and reason for the refund request.
- Our customer support team will carefully review your request and respond to you within 5 business days with further instructions.
- If your refund request is approved, refunds will be issued using the original payment method. Please note that it may take 7 business days for the refunded amount to reflect in your account, depending on your financial institution’s processing times.
Non-Refundable Items/Services:
Certain items or services are not eligible for refunds, including but not limited to:
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- Digital products or services that have been accessed, downloaded, or used.
- Customized or personalized products/services.
- Products/services purchased during promotional or discounted periods, unless otherwise specified.
- Membership fees or subscriptions.
Policy Updates:
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- As part of our commitment to providing excellent customer service, we reserve the right to update or modify this refund policy as needed. Any changes to the policy will be effective immediately upon posting on our website.
- It is your responsibility to review this refund policy periodically for any updates or changes.
Contact Us:
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- If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at travelandliving@wanderhomechronicles.com.
- Our dedicated customer support team is here to assist you and address any inquiries you may have.
We appreciate your trust in Wander Home Chronicles and are dedicated to ensuring your satisfaction with every interaction. Thank you for being a valued member of our community.
Effective Date : 8th March 2024
